Policies

Cancellation Policy 

If you need to cancel an appointment, 24-hour notice is required. Please call 509-505-7481 to cancel or reschedule. This allows us to better meet patient needs. 

Privacy Practices 

WSU Health is dedicated to maintaining the privacy of your personal health information, as required by applicable federal and state laws. Learn more about how your medical information may be used and how you can access this information. 

Patient Bill of Rights & Responsibilities

Learn more about your rights and responsibilities as a patient under applicable federal and state laws. 

Nondiscrimination Policy 

WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. 

Report a Concern 

To make a secure report of misconduct or other concern, please contact the confidential compliance hotline at 1-855-252-7606.